Every agency has a culture, a way of doing business and interacting with its customers, whether intended or not.  As the end of the year approaches and planning for the new year is underway, it’s a good time for an agency’s owners to think about their agency’s culture and decide if it’s what they want […]

Due to my travel schedule and client demands, I have not kept up with my goal of making a post to this blog at least once a week.  Beginning today, I hope to get back on that schedule.  In light of the intense interest in this year’s elections, I thought it would be a good […]

I received an e-mail recently from a client complaining about the forms he was being asked to complete by brokers through whom he had placed surplus lines policies.  Those forms asked him to name the admitted insurance companies from whom he had tried to obtain the insurance coverage sought before obtaining the surplus lines policy […]