A couple of years ago, I wrote a post that discussed the legality of recording incoming and outgoing telephone calls made to and from an agency. The recording of such calls is legal if the requirements discussed in my post are satisfied. I recently received a question from an IIAG member on the Free […]
Read more...Category: Practical Tips
Data Breaches – What Your Agency Can Do To Protect Itself
It seems like every few weeks there is a report of another massive data breach at a well known company. Toyota, Dunkin Donuts, and Walmart are just some companies that have reported data breaches of one kind or another this year. However, what does not get reported publicly are the thousands of data breaches that […]
Read more...What Law Governs Sharing of Commissions?
I received a call on the Free Legal Service Program I operate for members of the Independent Insurance Agents of Georgia that raised the above question. It was one I had never considered before. Most of the questions I receive from agents using that program revolve around ways to compensate people who do not have […]
Read more...Does Agent Have Duty to Notify Insured of New Coverages?
Before addressing the above question, I have to acknowledge that I have already failed in my New Year’s resolution to make a post to this blog at least once a week in 2019. That is the fastest I have ever failed to live up to such a resolution and will give me pause before making […]
Read more...Is Your Agency’s Culture What You Want It To Be?
Every agency has a culture, a way of doing business and interacting with its customers, whether intended or not. As the end of the year approaches and planning for the new year is underway, it’s a good time for an agency’s owners to think about their agency’s culture and decide if it’s what they want […]
Read more...Surplus Lines Policies – Are You Doing Your Due Diligence?
I received an e-mail recently from a client complaining about the forms he was being asked to complete by brokers through whom he had placed surplus lines policies. Those forms asked him to name the admitted insurance companies from whom he had tried to obtain the insurance coverage sought before obtaining the surplus lines policy […]
Read more...Notes from Nashville – Millennials
Last week’s post was about the presentations of two of the well known speakers at my client’s conference event in Nashville. They were good, but the one I found to be the most interesting was given by a person I had not heard of before. Antonio Canas is the founder of “Insurance Nerds“, which is […]
Read more...Notes from Nashville
I hope your Labor Day weekend was a safe and enjoyable one. It capped off a busy month for me in terms of travel and time out of the office. I finished up my travels in August by spending a few days in Nashville at a conference put on by one of my clients. In […]
Read more...Policy Information Disclosure – What Are The Rules?
A recent caller to the Free Legal Service Program that I operate for members of the Independent Insurance Agents of Georgia asked a question I had heard several times before with slight variations. The essence of the question is whether an insurance agent can disclose information about a customer’s insurance policy to a third party, […]
Read more...Website Privacy Notices – An Update
Almost three years ago, I wrote a post titled, “Must an Agency Website Contain a Privacy Statement?“. My conclusion was that such a statement was required only if the website could be used to collect “nonpublic personal information” about someone who visited it. This would be the case, for example, if a potential customer […]
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